Glenda M. Fisk
Entitlement in the workplace, equity sensitivity, emotion regulation, frontline service work, occupational health and well-being, human resource management.
Glenda Fisk joined the School of Policy Studies in 2006 after completing her Ph.D. in Industrial/Organizational Psychology at The Pennsylvania State University. Dr. Fisk’s main research interests focus on the issue of entitlement in the workplace and the experience of employees who feel worthy of rewards they might not objectively deserve. Related to these interests, Dr. Fisk is engaged in work to understand how attitudes of illegitimate deservingness develop, the stability of such attitudes over time, as well as their consequences for both individuals and organizations. In addition to her work on employee entitlement, Dr. Fisk has also conducted research to understand the experience of employees who must manage their emotions as part of their work role. Of particular interest are those situations in which employees engage in emotional deviance by showing feelings that are inconsistent with role expectations (e.g., service with a scowl).
In addition to research, Dr. Fisk teaches graduate-level classes in Human Resource Management, Organizational Behavior, statistics and research methods.